Making a Purchase

You can browse our site without disclosing any personal information. To place an order we ask you to create an account, this can be done either prior to making your selection or once you proceed to the checkout. This provides you with a unique log on to enhance your future shopping experience. You can also opt into a quarterly newsletter.

If you would prefer to place an order by telephone please call us on 023 80293951 Monday to Saturday 10 am to 5pm.

You can also visit us at our Boutique at:
183 Lyndhurst Road
Ashurst
Southampton
Hampshire
SO40 7AR

Please note stock online may differ from items in store.

Payment

You can pay for your online orders using credit/debit card (sorry electron not accepted) or Paypal.
When you place an order on our website, your credit card details are encrypted using 128 bit encryption. These details are not held in clear text on any website.

For telephone orders you can pay either by Credit /Debit card (not electron) or Personal Cheques drawn on a UK bank account. Please note if paying by cheque your items will only be dispatched once the cheque has cleared.

Post and Packaging

The following post and packaging charges will be applied to your order unless otherwise stated.

UK & European Orders up to £50.00 = £3.95
Uk & European Orders over £50.00 = £7.50

Orders will be sent via Royal Mail signed for or Parcel Force. For postage and packaging rates for the rest of the world please contact info@gorgeouspaws.co.uk. Gorgeous Paws will not be liable for taxes or charges which may be applied by individual countries on imported goods.

Non-delivery of Goods

Should your goods be returned to us unopened in original packaging by the postal service we will refund you minus the P&P charge and 10% admin fee.

Delivery Policy

We aim to process and dispatch your order, as quickly as possible and in many cases you will receive your goods within a few days. However as standard policy please allow 7-14 working days for your goods unless otherwise stated. If for any reason an items is delayed and we are unable to dispatch to you within 14 working days we will contact you and keep you fully informed.

Refunds Policy

If you are not satisfied with your purchase(s) from gorgeous paws, please contact us at returns@gorgeouspaws.co.uk and return it to us within 7 days of receipt for an exchange, credit note or refund (this excludes post and package costs). The item(s) must be returned to us in its original packaging, with original labelling in an unused condition and must be free from animal hairs.

We regret that we cannot offer an exchange or refund on special or custom made orders (for example, engraved I.D Tags),

We strongly advise that items returned to us should be sent by recorded or registered post to the address shown on this site. The cost of this postage is your responsibility and we cannot be held responsible for losses by the postal system.

Any items returned which are unfit for resale will be returned to the customer, the P&P charge will be applied for re-postage and packaging.

This does not affect your statutory rights.

Faulty Goods

If the product you receive is faulty please contact us at returns@gorgeouspaws.co.uk within 7 days of receipt of the item and we will be happy to replace the item or offer a refund.

Measurements

Please ensure that you measure your pet correctly using the guides provided on this site. We are unable to accept responsibility for incorrect sizes. The P&P charge will apply for reshipping. Should you require any assistance, please contact us at info@gorgeouspaws.co.uk we will be happy to help you.

Disclaimer

Please ensure that your pets are supervised during play. Toys ripped or torn should be discarded. Pets wearing items of clothing should not be left alone.